Order Tracking Policy

At madhappy, we are committed to providing a seamless and transparent shopping experience for our customers. This Order Tracking Policy explains how you can track your orders placed on our madhappyofficial store, offering a variety of clothing brands. Our goal is to keep you informed about your order’s journey from our warehouse to your doorstep.

1. How to Track Your Order

1.1 Order Confirmation and Tracking Information

  • Order Confirmation Email: Upon placing an order, you will receive a confirmation email containing your order number and a summary of your purchase. This email serves as confirmation that your order has been successfully received.

  • Shipping Confirmation Email: Once your order is processed and shipped (typically within 1–3 business days), you will receive a shipping confirmation email with a tracking number and a link to track your package in real-time.

  • Account Tracking: If you have a madhappyofficial account, you can log in to your account on madhappyofficial.com, navigate to the “My Orders” section, and view the status of your order with real-time updates.

1.2 Tracking Process

  • Carrier Integration: We partner with trusted shipping carriers to provide reliable delivery and tracking services. The tracking link in your shipping confirmation email directs you to the carrier’s website or our integrated tracking portal.

  • Real-Time Updates: Our tracking system provides real-time updates on key events, such as when your order is packed, shipped, in transit, out for delivery, or delivered.

  • Mobile Accessibility: Track your order on the go via our mobile-friendly website or by accessing the carrier’s tracking page directly from your smartphone.

1.3 Estimated Delivery Times

  • Delivery times vary based on your location and selected shipping method (see our Shipping & Return Policy for details). Tracking updates help you stay informed about your order’s estimated arrival.

  • Note: Delays may occur due to weather, carrier issues, or customs processes for international orders. We’ll notify you via email if significant delays are expected.

2. Common Tracking Issues and Solutions

  • No Tracking Updates: If your tracking number shows no activity within 48 hours of receiving the shipping confirmation, contact our support team at madehappyofficial@gmail.com with your order number. This may occur if the carrier has not yet scanned the package.

  • Incorrect Delivery Status: Occasionally, a package may be marked as “delivered” while still in transit due to carrier scanning errors. If this happens, wait 24–48 hours and check again. If unresolved, contact us for assistance.

  • Lost or Delayed Package: If your order is delayed beyond the estimated delivery window or appears lost, reach out to us within 14 days of shipment. We’ll work with the carrier to investigate and provide a resolution, such as a refund or replacement.

3. Advanced Tracking Features

To enhance your experience, we leverage modern technologies in our order tracking system:

  • Automated Notifications: Receive automated email or SMS updates at key stages of your order’s journey, reducing the need to manually check tracking.

  • Streamlined Events: Our system consolidates tracking events into clear, easy-to-understand updates, avoiding confusion from multiple carrier notifications.

  • AI-Driven Support: Our customer service includes AI-assisted tools to quickly resolve tracking queries, ensuring fast responses to your questions.

4. International Orders

  • For international shipments, tracking may include additional steps, such as customs clearance. You’ll receive updates on these events via email or the tracking portal.

  • Note: International customers are responsible for any customs duties or taxes, which may delay delivery. Contact us if you need assistance with customs-related tracking issues.

5. Contact Us

If you have questions about your order’s status or encounter tracking issues, our team is here to help:

Email: madehappyofficial@gmail.com

We aim to respond to tracking inquiries within 24–48 hours.

6. Updates to This Policy

We may update this Order Tracking Policy to reflect improvements in our systems or changes in carrier practices. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

Thank you for shopping at https://madhappyofficial.com/. We’re dedicated to keeping you informed every step of the way!